{"fullName":"Christopher Little","email":"chris@shaughnessy.xyz","location":"Atlanta Metro","phone":"770-853-6222","summary":"Technical operations and e-commerce specialist with expertise in customer support, marketplace operations, order resolution, workflow automation, and internal tools—primarily in high-volume automotive e-commerce. Skilled in escalations, returns, shipping, seller metrics, and process improvement, balancing direct collaboration with efficiency optimization.  \n\nOver two years, built seller8r, a beta SaaS platform unifying eBay and e-commerce workflows—order management, messaging, inventory sync, visibility—replacing fragmented tools.  \n\nStrongest skill: bridging operations and technology, creating automations, dashboards, and workflows that increase output without added staff.","skills":["TypeScript","JavaScript","Python","SQL","React","Next.js","Node.js","Go","Supabase","PostgreSQL","REST","SOAP/XML","DigitalOcean","Docker","Technical Support","Product Support","Implementation Support","E-Commerce Operations","Marketplace Operations","eBay Seller Hub","Order Management","Customer Escalations","Returns & Refunds","Workflow Automation","Process Improvement","SOP Documentation","Troubleshooting","QA Testing","Data Cleanup","Reporting","CRM / Helpdesk Workflows","Trello","Trello Butler","Make / Integromat","3Dsellers","Inventory Sync","Customer Messaging","Marketplace Metrics","Seller Performance"],"experience":[{"id":"17684250043010.8561435528305137","role":"Technical Operations & E-Commerce Systems Specialist","company":"Omniyard eCommerce Management","endDate":"Present","startDate":"Jul 2024","description":["Built order management, customer messaging, inventory sync, workflow tracking, and internal operations tools.","Replaced disconnected workflows across eBay tools, Trello-style boards, spreadsheets, and helpdesk/CRM processes.","Built marketplace sync and notification workflows to keep order, message, and inventory data updated despite high marketplace volume and API limits.","Improved backend sync reliability and throughput, including a Go-based service for high-volume notification processing.","Built with Next.js, React, TypeScript, Deno, Supabase, PostgreSQL, Go, REST APIs, webhooks, server actions, and edge-function patterns.","Use LLMs including OpenAI, Claude, Gemini, and local models for development support, debugging, documentation, workflow design, and automation planning.","Step in on difficult customer, order, marketplace, and technical escalations."]},{"id":"17684250043010.566904169469074","role":"Resolutions Manager & Automation Lead","company":"Omniyard eCommerce Management","endDate":"Jul 2024","startDate":"Apr 2022","description":["Handled escalated customer and order issues across multiple high-volume eBay stores in the automotive parts space.","Resolved returns, cancellations, wrong-part issues, shipping delays, refund disputes, bad feedback, and eBay marketplace cases.","Monitored seller metrics daily to help prevent defects, account limits, and avoidable customer problems.","Built Trello Butler and Make/Integromat automations for order workflows, customer communication, follow-ups, and internal task routing.","Helped the team support roughly twice as many accounts with fewer manual steps.","Created documentation, handoff processes, and training for coworkers.","Bridged customer support, operations, marketplace compliance, and technical workflow improvement."]},{"id":"17684250043010.0984828859701663","role":"Customer Service Specialist","company":"Omniyard eCommerce Management","endDate":"Apr 2022","startDate":"May 2018","description":["Supported customers buying automotive parts online through eBay and related service channels.","Answered product, fitment, shipping, return, replacement, and order-status questions.","Helped customers get the right part when an order, listing, compatibility, or fitment issue caused confusion.","Coordinated with shipping, sales, warehouse, and operations teams to resolve order problems.","Built deep experience in marketplace support, seller reputation, customer communication, and high-volume e-commerce operations."]},{"id":"17684250043010.21046277785747503","role":"Data Migration & Internal Tools Contractor","company":"Mileshko Creative","endDate":"Apr 2024","startDate":"Jan 2024","description":["Helped migrate approximately 90TB of RAW video files from Dropbox to Backblaze B2 for lower-cost long-term storage.","Used checksums to verify file transfers and reduce the risk of silent data loss.","Tracked migration progress in a database.","Built a simple dashboard so non-technical staff could check progress.","Helped the client move long-term media storage into a lower-cost archive workflow."]},{"id":"1781043413241","role":"Retail Sales & Technical Support Consultant","company":"AT&T","endDate":"May 2018","startDate":"Nov 2015","description":["Helped customers choose, set up, and troubleshoot phones, internet, TV, and connected home products.","Explained technical products in plain language.","Resolved device, account, billing, and service issues.","Helped frustrated customers work through setup and support problems.","Supported teammates with product knowledge, customer conversations, and day-to-day store operations."]},{"id":"1781122034818","role":"Electronics Sales Associate","company":"Walmart","endDate":"Oct 2015","startDate":"May 2012","description":["Helped customers with electronics, mobile devices, accessories, and basic troubleshooting."]},{"id":"1781122058951","role":"Team Member","company":"Chick-fil-A Restaurants","endDate":"July 2014","startDate":"June 2012","description":["Built early experience in reliability, accuracy, teamwork, customer service, and high-volume daily operations."]}],"education":[{"id":"17684250043010.1260080490553952","year":"2015","degree":"GED","institution":"Lanier Technical College"}],"links":[{"url":"linkedin.com/in/christopherlittle51","platform":"LinkedIn"}],"githubUsername":"ChristopherLittle51","otherExperience":[],"portfolioTemplate":"ats-optimized","portfolioTheme":"tech-focused","profilePhotoUrl":"https://iyfomfnlgsfwzbiekavl.supabase.co/storage/v1/object/public/avatars/97e266d8-878a-44c6-b261-58e983b36bc0-4ebm7vpdv1y.jpg","githubProjects":[{"id":1169691461,"name":"PostClaw","html_url":"https://github.com/ChristopherLittle51/PostClaw","language":"TypeScript","description":"PostgreSQL-backed Persistent Memory System Plugin for OpenClaw.","stargazers_count":10},{"id":1133098510,"name":"Kurirovat","html_url":"https://github.com/ChristopherLittle51/Kurirovat","language":"TypeScript","description":"AI-Powered Resume and Portfolio Generator that leverages the Gemini API to create a tailored resume and website for your job application.","stargazers_count":0}],"githubLastSyncedAt":"2026-06-24T13:49:17.924+00:00","achievementBank":[{"id":"1615dbd9-d692-42a1-a50c-da27eb74b9e7","tags":[],"scope":"Multi-store eBay operations","title":"Helped Team Support Twice as Many E-Commerce Accounts","tools":["Trello","Trello Butler","Make/Integromat","eBay","3Dsellers"],"action":"Documented workflows and built automations using Trello Butler and Make/Integromat to move cards, trigger customer messages, and reduce repetitive order-management tasks.","domain":"Auto parts e-commerce","metric":"Team supported roughly 2x as many accounts with about 20% fewer labor hours.","result":"The team handled more client accounts with more consistent processes and fewer manual follow-ups.","roleIds":[],"neverUse":false,"teamSize":"5","niceToUse":true,"situation":"E-commerce startup managing multiple auto-parts eBay stores with many manual, undocumented workflows across Trello, customer messaging, order tracking, and issue resolution.","confidence":"medium","sourceType":"manual","mustInclude":false,"roleFamilyConstraints":[]},{"id":"e50ddc47-54ad-4983-81d3-45dcb7ae5035","tags":[],"scope":"SaaS platform / internal operations tool","title":"Built Beta-Stage E-Commerce Operations Platform","tools":["Next.js","React","TypeScript","Supabase","PostgreSQL","Go","eBay APIs"],"action":"Built seller8r from the ground up as a SaaS-style platform for order management, customer messaging, inventory sync, and marketplace workflows. Owned requirements, testing, troubleshooting, implementation, and product decisions while using AI-assisted development tools where helpful.","domain":"Auto parts e-commerce","metric":"Built over roughly two years; beta-stage product; designed for eBay and multi-store e-commerce workflows.","result":"Reached beta with most intended functionality working and created a working foundation for internal use and possible external seller support.","roleIds":[],"neverUse":false,"teamSize":"1","niceToUse":true,"situation":"Auto-parts sellers needed a better way to manage eBay orders, customer messages, inventory sync, and workflow visibility without relying on disconnected tools like eBay, Trello, and helpdesk software.","confidence":"medium","sourceType":"manual","mustInclude":false,"roleFamilyConstraints":[]},{"id":"31d2529e-3690-4922-a715-9b819ba58aa1","tags":[],"scope":"Application backend / marketplace sync","title":"Built High-Volume eBay Notification Sync System","tools":["Go","DigitalOcean","eBay notifications","SOAP/XML","PostgreSQL"],"action":"Built the notification processing backbone for seller8r and later rewrote the service in Go for higher throughput and reliability.","domain":"E-commerce marketplace operations","metric":"Processes about 1M eBay notifications daily; Go rewrite can handle about 3M notifications per day on a single DigitalOcean droplet.","result":"Kept core application data in sync with eBay and improved the system’s ability to process large notification volumes on modest infrastructure.","roleIds":[],"neverUse":false,"teamSize":"1","niceToUse":true,"situation":"seller8r needed inventory, user data, and messaging to stay synced with eBay while working around API call rate limits.","confidence":"medium","sourceType":"manual","mustInclude":false,"roleFamilyConstraints":[]},{"id":"da024d8a-f4a4-4c9b-91f6-5441e20e0c6b","tags":[],"scope":"Multiple eBay stores","title":"Helped Protect eBay Store Performance Across Multiple Accounts","tools":["eBay Seller Hub","3Dsellers","Trello"],"action":"Monitored eBay metrics daily, watched defect counts, adjusted sales flow, paused troublesome parts, improved return/refund handling, and helped resolve escalated customer issues.","domain":"Marketplace operations","metric":"Helped maintain 98%+ feedback across multiple stores; no client complaints tied to handled escalations over a two-year period.","result":"Helped maintain strong seller performance and store reputation across multiple eBay accounts over several years.","roleIds":[],"neverUse":false,"teamSize":"5","niceToUse":true,"situation":"Multiple eBay stores needed to maintain strong seller metrics and avoid marketplace limits related to defects, cancellations, returns, and customer dissatisfaction.","confidence":"medium","sourceType":"manual","mustInclude":false,"roleFamilyConstraints":[]},{"id":"41c1b5c3-f06d-4d9c-969f-4ffeb10944ea","tags":[],"scope":"Customer support / resolutions","title":"Trained Replacement and Standardized Resolution Workflows","tools":["eBay","Trello","3Dsellers","internal procedures"],"action":"Trained coworkers, including the person who took over the resolutions manager role, and helped define policies and procedures for customer issue handling.","domain":"Auto parts e-commerce","metric":"Trained several coworkers; replacement successfully continued the role and maintained performance standards.","result":"The replacement continued maintaining key metrics and the company had more consistent processes for escalations and resolutions.","roleIds":[],"neverUse":false,"teamSize":"2","niceToUse":true,"situation":"The company needed continuity in the resolutions role and clearer procedures for handling customer issues, returns, cancellations, and marketplace cases.","confidence":"medium","sourceType":"manual","mustInclude":false,"roleFamilyConstraints":[]},{"id":"8b07f744-4828-4bc2-a84d-61a76b58a279","tags":[],"scope":"Cloud storage migration","title":"Migrated 90TB Media Archive to Lower-Cost Storage","tools":["Dropbox","Backblaze B2","checksums","database tracking","Bootstrap dashboard"],"action":"Helped migrate approximately 90TB of media from Dropbox to Backblaze B2, using checksums to verify bit-perfect transfers and a database to track migration status.","domain":"Media production / cloud storage","metric":"90TB migrated; checksum verification; Dropbox to Backblaze B2.","result":"Created a safer, lower-cost storage setup with clear tracking and verification for transferred files.","roleIds":[],"neverUse":false,"teamSize":"1","niceToUse":true,"situation":"A video production company had RAW video files stored in Dropbox going back to 2012 and needed to reduce storage costs for cold-storage material.","confidence":"medium","sourceType":"manual","mustInclude":false,"roleFamilyConstraints":[]}],"tailoringPlaybooks":[],"importedProfileSources":[{"id":"source-1780948917236-30242","url":"https://linkedin.com/in/christopherlittle51","label":"https://linkedin.com/in/christopherlittle51","skills":[],"summary":"This is a LinkedIn profile for an individual identified as Christopher Little based on the URL slug 'christopherlittle51'. No professional history or descriptive text was provided to facilitate a detailed summary.","warnings":["No profile text provided for extraction","Skills and achievements cannot be determined from the URL alone","Low confidence in any professional attributes due to lack of source data"],"importedAt":"2026-06-08T20:01:57.236Z","sourceType":"linkedin","achievements":[]}],"targetRoles":["Technical Support Specialist","Product Support Specialist","Implementation Specialist","E-Commerce Operations Specialist","Marketplace Operations Specialist","Operations Analyst","Support Operations Specialist","Business Systems Analyst","Technical Operations Specialist","Customer Success Operations Specialist"],"preferredIndustries":["Automotive Parts","E-Commerce","Auto Recycling","B2B SaaS","E-Commerce SaaS","Marketplace Technology","Retail Technology","Logistics / Fulfillment","Customer Support Software","Automotive Aftermarket"],"targetRegions":[{"id":"b185101b-9547-40bb-b13d-8ae365189d09","label":"Atlanta, GA","remotePreference":"flexible"},{"id":"d3245e49-c1d1-49aa-b714-85672f48d857","label":"Remote, US","remotePreference":"remote"},{"id":"34b1fe2b-1809-41fe-916f-078e873a5ef0","label":"Metro Atlanta","remotePreference":"flexible"},{"id":"0e1f4442-3c7a-410b-9d3d-543d15c23a52","label":"Marietta, GA","remotePreference":"flexible"}],"antiClaims":["Do not imply direct management of reports","Do not target senior, lead, principal, or executive roles.","Do not position me primarily as a software engineer.","Do not imply the SaaS product was publicly launched or had paying customers.","Do not claim sole ownership of company-wide marketplace metrics.","Do not overstate estimated metrics as exact measurements.","Do not imply unaided software development; development was AI-assisted where appropriate.","Do not imply a bachelor’s degree.","Do not use “architect,” “mission-critical,” or “at scale” unless tailoring for a technical role.","Prefer “built,” “supported,” “improved,” “implemented,” “troubleshot,” and “streamlined.”"],"learnedPreferenceSuggestions":[]}